Privacy Policy
Oxford Gas & Heating
At Oxford Gas & Heating, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our heating and gas services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Oxford Gas & Heating
156 Sandy Lane
Oxford
OX4 6LQ
Phone: 07495 269 209
Email: info@oxfordgasandheating.com
2. Information We Collect
We may collect and process the following information:
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Full name
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Phone number
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Email address
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Property address
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Billing and payment details
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Service enquiry information
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Boiler and heating system details
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Communication records
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Website usage data and analytics
3. How We Use Your Information
We use your information to:
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Provide gas and heating services
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Respond to enquiries and customer support requests
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Arrange appointments and engineer visits
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Process payments and invoices
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Provide boiler servicing and maintenance reminders
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Improve our services and website performance
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Comply with legal and safety obligations
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Prevent fraud and unauthorized activity
4. Legal Basis for Processing
We process personal information under the following lawful bases:
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Customer consent
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Contractual obligations
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Legal compliance
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Legitimate business interests
5. Sharing Your Information
Oxford Gas & Heating does not sell or rent your personal data to third parties.
We may share information with:
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Qualified engineers and contractors
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Payment service providers
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IT and website support providers
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Legal or regulatory authorities where required by law
All third parties are required to keep your information secure and confidential.
6. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain customer information only for as long as necessary to:
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Provide our services
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Meet legal and accounting obligations
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Resolve disputes
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Maintain service records
When information is no longer required, it will be securely deleted or destroyed.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and website functionality.
Cookies help us understand website traffic, visitor behavior, and service performance.
You can manage or disable cookies through your browser settings.
9. Your Rights
Under UK data protection laws, you have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your information
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Restrict or object to processing
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Withdraw consent where applicable
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Request data portability
To exercise your rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of external sites before providing personal information.
11. Changes to This Privacy Policy
Oxford Gas & Heating reserves the right to update or modify this Privacy Policy at any time.
Any updates will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Oxford Gas & Heating
156 Sandy Lane
Oxford
OX4 6LQ
Phone: 07495 269 209
Email: info@oxfordgasandheating.com
GDPR Compliance Notice
Oxford Gas & Heating complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are committed to handling your personal information lawfully, fairly, and transparently.